FAQ

Pascoe Party Gear

1. Why should I choose Pascoe Rentals & Events for my event?
2. Is the equipment safe?
3. Does Pascoe Rentals & Events carry a TSSA license?
4. Does Pascoe Rentals & Events Inflatables carry Liability Insurance?
5. What type of supervision is required?
6. Does the price include setup and delivery?
7. What cities are included in your delivery route?
8. How far in advance should I book?
9. How do I make a reservation?
10. Is there a deposit required to reserve your equipment or services and what if I need to cancel?
11. What happens if there is bad weather?
12. What form of payment do you accept?
13. How will I know if the equipment will fit into my space?
14. Do I need to be available when you deliver the equipment?
15. How long do I get the equipment?
16. Does the rental period include the setup and teardown times?
17. Do I need to keep the equipment plugged in at all time?
18. What if I do not have power at my event?
19. What is the difference between Public and Private Events?
20. What surface can you set up on?
21. Can inflatables be used outside in the winter?
22. Are we responsible for the cost of the equipment should the equipment become damaged while in our care?
23. Can I pick up my equipment?
24. What do I need to do in order to receive my equipment?
25. Prior to returning, do I have to clean the fun food equipment?

1. Why should I choose Pascoe Rentals & Events for my event?
Pascoe Rentals & Events is the only inflatable rental company in the North Bay area, why go out of town for your party entertainment needs?

We have friendly, professional staff that genuinely cares about you, your guests and your event. We guarantee customer satisfaction, if you aren’t happy, we aren’t happy.

An entertaining and energetic party attendant will facilitate your birthday parties and will be sure to be a big hit among children and adults.

We will ensure you are getting the best value for your event and will be happy to accommodate your needs.

You Provide the Food, We Provide the Fun!

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2. Is the equipment safe?
Safety is our number one concern. As long as the rules are followed and there is an adult(s) supervising at all times, your event is sure to be injury free!

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3. Does Pascoe Rentals & Events carry a TSSA license?
Pascoe Rentals & Events are licensed by TSSA (Technical Standards and Safety Authority).

A TSSA license is required for any inflatable bouncer, including slides, used at a public event. A public event is any event held by a municipality, festival, corporate, church, school or a private party held at a public venue (such as a park), or a private party with more than 100 guests.

Private parties do not require TSSA licensing.

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4. Does Pascoe Rentals & Events Inflatables carry Liability Insurance?
Yes, Pascoe Rentals & Events carries Liability Insurance and would be happy to provide you with a copy of our insurance policy if required.

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5. What type of supervision is required?
For the safety of the participants, each unit requires at least one adult supervisor at all times. For our larger pieces, such as slides and obstacle courses, two supervisors may be required. Supervisors must be 18 years or older. Supervisors are responsible to ensure all participants follow the manufacturer’s rules and regulations to ensure public safety. Trained supervisors can be hired for an extra fee.

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6. Does the price include setup and delivery?
The price listed on the website is to rent. Delivery charges will vary depending where the event takes place. Once we deliver the items, we will setup and sanitize the equipment. We will also return to tear down the equipment when your event is finished.

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7. What cities are included in your delivery route?
We deliver to the following areas: North Bay, Corbeil, Bonfield, Rutherglen, Mattawa, Callander, Astorville, Nipissing Village, Powassan, Trout Creek, West Nipissing, Redbridge. We will also deliver outside of these areas so don’t hesitate to contact us so we are able to quote you appropriately. Non-inflatable items may be picked up to avoid delivery charges.

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8. How far in advance should I book?
To avoid disappointment, we recommend to book well in advance. We will certainly try to accommodate any last minute requests.

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9. How do I make a reservation?
To make a reservation, simply click Book Online and follow the step-by-step instructions. We will call you as soon as possible to confirm your reservation. You may also call us at 705-493-0074 and we will be happy to take your reservation over the phone.

Alternatively you may send us an email at info@pascoeevents.com

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10. Is there a deposit required to reserve your equipment or services and what if I need to cancel?
Yes, there is a 50% deposit on all orders. This deposit will guarantee your reservation. Deposits are NON-REFUNDABLE. If for some reason you need to change or cancel your order; deposits can be transferred to your new date. There is no penalty to change the date or cancel your order, the 50% deposit will be held in-trust for your next event.

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11. What happens if there is bad weather?
We are able to set up some of our units indoors if the space and ceiling height permits. If we are unable to set up the equipment the day of the event you and Pascoe Rentals & Events will agree on a rebooking date and the payment will be transferred to that date.

Pascoe Rentals & Events, at its own discretion, may refuse to set up equipment or may return early to take down equipment due to wind or weather conditions for safety reasons. If possible, Pascoe Rentals & Events will do its best to accommodate customers (i.e. moving units indoors if possible) but safety of riders and users of the equipment is our primary concern.

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12. What form of payment do you accept?
We accept Visa, Master Card, American Express, Electronic Money Transfers, cash and bank drafts. We will accept company cheques but we DO NOT accept personal cheques.

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13. How will I know if the equipment will fit into my space?
You will find the measurements for each piece of equipment located under each unit description. It is the customer’s responsibility to ensure that you have the required space (width, length & height). You should also have a foot or two for breathing space. We recommend that you double-check your space prior to ordering. Once we arrive at your location, you are responsible for full payment if the equipment does not fit.

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14. Do I need to be available when you deliver the equipment?
A representative from your event must be at the location at the time we arrive for setup. Our staff will ensure that the equipment is placed in the exact preferred location. Once in place, we will not relocate the equipment. Once the equipment is setup and sanitized, we will go over the operating instructions.

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15. How long do I get the equipment?
Rentals are based on a 3 hour duration. If your event is longer than the standard rental periods we will be happy to extend the rental time for an additional fee.

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16. Does the rental period include the setup and teardown times?
No, the rental period does not include the time it takes to setup and tear down. This time is in addition to the rental period. We will show up before your rental time to setup the equipment so everything will be setup in time for you to enjoy your event.

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17. Do I need to keep the equipment plugged in at all time?
The equipment is powered by blower boxes that supply continuous air to the inflatable therefore you will need to have the equipment plugged in for the entire time. Once the equipment is unplugged the equipment will deflate. We will require a 120 volt outlet within 50’ of the unit.

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18. What if I do not have power at my event?
You may rent a gas-powered generator from us.

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19. What is the difference between Public and Private Events?
A Public Event is an event that is open to the Public and/or the event that takes place on public property.

A Private Event is an event that takes place on someone’s residential property that is not open to the public.

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20. What surface can you set up on?
We can set up on grass, which is the safest for the children. If need be, we set up on dirt, asphalt or concrete.

We will not set up on sand as sand can ruin the seams of the inflatables. We will not set up on rocks, as the constant rubbing will ruin the vinyl material.

We are also able to setup indoors, if space and ceiling height permits. Our delivery team will not lift inflatables over fences, squeeze equipment through small-gated areas, or carry equipment down/up large flights of stairs.

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21. Can inflatables be used outside in the winter?
The vinyl gets cold very quickly so using an inflatable outside in the winter would be quite cold on one’s feet. It is also very difficult to roll up an inflatable when it is cold. Therefore we stop setting up inflatables outside after Thanksgiving.

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22. Are we responsible for the cost of the equipment should the equipment become damaged while in our care?
If damage occurs due to negligence (i.e. not turning off the blowers in high winds) while in your care, you will be responsible to pay the cost of fixing or replacing the equipment and this can cost thousands of dollars.

Normal wear and tear is bound to happen, if you notice any damages that need to be repaired please let us know right away so we can repair it before the next rental. We require all customers to sign and initial the safety rules so that you can properly and safely operate the inflatable.

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23. Can I pick up my equipment?
All inflatable rentals must be delivered and set up by a trained inflatable operator. We have food machines and carnival games available for pick up.

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24. What do I need to do in order to receive my equipment?
You will need to pay for the rental in full and sign a copy of the contract.

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25. Prior to returning, do I have to clean the fun food equipment?
If possible we would appreciate that you remove any unused food from the machine. All machines are cleaned and sanitized by Pascoe Rentals & Events after each use.